Privacy Policy

This privacy policy explains how Arnold Funeral Service handles personal information collected through this website when you contact us, submit an enquiry, or use the contact forms available on our pages.

It applies to information you provide directly to us through this site, including branch-specific contact forms and general enquiries.

When you send us a message, we may collect your first name, last name, telephone number, email address, message content and the branch or page context connected to your enquiry.

The site also uses Google reCAPTCHA Enterprise to help protect forms from abuse and automated submissions. That service may process technical information needed to assess whether a submission is genuine.

We use the information you submit to respond to your enquiry, contact you about funeral-related questions, direct your message to the appropriate Arnold branch or team member and maintain a record of the conversation where needed for service delivery.

We do not collect enquiry details through this website for unrelated mass marketing purposes. If you ever choose to receive additional communications, that should be handled separately and transparently.

We only share personal information where it is necessary to manage your enquiry, support a funeral-related service you have requested, comply with legal obligations, or operate key website services such as spam protection.

Some pages also include third-party links or embedded services, including MuchLoved tribute listings and external document providers. When you leave this site or interact with an external provider, their own terms and privacy practices apply.

We keep enquiry information only for as long as it is reasonably needed to handle the request, maintain appropriate service records, meet legal or regulatory obligations and resolve follow-up questions where relevant.

Retention periods may vary depending on the nature of the enquiry and whether it leads to a client relationship or regulated service.

You can ask for access to the personal information we hold about you, request corrections, ask us to restrict or stop certain processing where applicable, or request deletion where we no longer need the information and are not required to keep it.

If you have a privacy question or want to exercise your rights, please contact Arnold Funeral Service using the contact details below.